Terms & Conditions

Acceptance of These Terms

These Terms and Conditions form an agreement between you and Mathelots regarding your use of the Mathelots website, educational programs, learning platforms, live classes, recorded content, mentorship, resources and related services.

By accessing the website, creating an account, submitting an enrollment form, purchasing a program or using any Mathelots service, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use the website, create an account, purchase a program or access Mathelots services.

Eligibility and Minors

Mathelots programs may be designed for learners of different ages, academic levels and mathematical abilities. Eligibility requirements, prerequisites and recommended experience may vary between programs.

You are responsible for reviewing the applicable program description and confirming that the program is suitable before completing enrollment.

Learners Under the Age of Majority

Where a learner is below the legal age required to enter into a contract, enrollment and acceptance of these Terms must be completed or authorised by a parent or legal guardian.

A parent or guardian who registers a learner confirms that they have the authority to act on the learner’s behalf and accepts responsibility for the learner’s compliance with these Terms.

User Accounts

Certain Mathelots services may require you to create or activate a learner account. You agree to provide accurate, complete and current information during registration and to update that information where necessary.

• Account access is intended only for the registered learner or authorised account holder.
• Login credentials must be kept confidential and must not be shared with unauthorised persons.
• You are responsible for activity carried out through your account, except where unauthorised activity results directly from a failure of Mathelots systems.
• You must promptly notify Mathelots if you suspect that your account has been accessed without permission.
• Mathelots may require identity, enrollment or payment verification before providing or restoring access.

Programs and Educational Services

Mathelots may provide live courses, asynchronous programs, recorded lessons, one-to-one mentorship, seminars, problem sets, worksheets, competitions, assessments, books, video courses and other educational resources.

The structure, duration, instructor, schedule, learning format, included resources, access period and prerequisites of each program will be described on the applicable program page or communicated during enrollment.

Program Changes

Mathelots may make reasonable changes to lesson schedules, instructors, teaching platforms, course sequencing, resources or delivery methods where necessary for educational, operational or technical reasons.

Where a material change affects an enrolled learner, Mathelots will take reasonable steps to provide notice and an appropriate alternative where possible.

Learning Outcomes

Mathelots provides educational guidance, resources and mentorship but does not guarantee any specific examination result, competition ranking, medal, qualification, admission outcome or academic performance.

Results depend on several factors, including the learner’s effort, attendance, preparation, prior knowledge, practice and individual circumstances.

Fees, Payments and Taxes

Program fees will be displayed on the relevant program page, registration form, invoice or checkout page. Unless otherwise stated, payment must be completed before access to a paid program is provided.

• You agree to provide accurate billing and payment information.
• Payments may be processed through independent payment providers or bank-transfer services.
• Available payment methods and currencies may vary according to the learner’s country and the selected program.
• You are responsible for transaction charges, bank fees, currency-conversion costs or taxes that are not expressly included in the displayed price.
• Enrollment is not confirmed until the required payment has been successfully received and verified.
• Mathelots may cancel or suspend access where a payment is reversed, disputed, fraudulent or incomplete.

Instalment Payments

Where an instalment plan is offered, the complete payment schedule forms part of the enrollment agreement. Failure to make an instalment when due may result in restricted or suspended access until the outstanding payment is resolved.

Refunds and Cancellations

Refund and cancellation eligibility depends on the type of program, access already provided, course start date, resources downloaded or viewed and the timing of the request.

All requests will be handled according to the applicable Refund and Cancellation Policy .

Cancellation by Mathelots

If Mathelots cancels a paid program and cannot provide a reasonable replacement, eligible learners may receive a refund or credit for the affected portion of the service.

Mathelots will not be responsible for costs paid separately to third parties, including travel, accommodation, equipment, internet services or foreign-exchange charges.

Program Access and Learning Materials

Access to a Mathelots program is personal, limited, non-transferable and provided only for the duration and purpose stated during enrollment.

• Course access may begin immediately or on a scheduled start date.
• Recorded content may be available only for a specified access period.
• Access may expire automatically when the program or permitted viewing period ends.
• Learners may not transfer, resell or share program access.
• Downloadable resources may be used only for the registered learner’s personal educational use.
• Mathelots may use third-party learning, video, communication or meeting platforms to deliver services.

Live Classes and Recordings

Learners are responsible for joining scheduled sessions at the correct time and ensuring that they have a suitable device, stable internet connection and compatible software.

Recording availability varies between programs. A missed class does not automatically create a right to a replacement session, personal make-up class, extension or refund unless this is expressly included in the program.

Acceptable Use and Learner Conduct

Learners, parents and other users must engage with Mathelots instructors, mentors, staff and community members respectfully and lawfully.

Intellectual Property

Unless otherwise stated, the Mathelots website, brand, curriculum, videos, lessons, notes, books, diagrams, illustrations, worksheets, assignments, problem sets, solutions, assessments and other materials are owned by or licensed to Mathelots.

Enrollment grants the registered learner a limited, non-exclusive, non-transferable and revocable right to use the applicable materials for personal educational purposes.

Without prior written permission, you may not:

• Copy, reproduce, publish or redistribute Mathelots materials.
• Upload course materials to public or private sharing platforms.
• Sell, sublicense, rent or commercially exploit any content.
• Remove copyright, trademark or ownership notices.
• Create derivative courses, books, databases or training materials substantially based on Mathelots content.
• Use Mathelots content to train, populate or develop an external commercial platform or automated system.

Learner Work and Submissions

Learners retain ownership of original work they create and submit, subject to any third-party material included in that work.

By submitting assignments, solutions, questions, feedback or other content through a Mathelots service, you grant Mathelots permission to access, review, store and use that content as reasonably necessary to deliver instruction, feedback, assessment and support.

Mathelots will not publicly use a learner’s name, image, identifiable work or testimonial for promotional purposes without appropriate permission where such permission is required.

Third-Party Services

Mathelots may use or link to third-party services, including payment providers, video platforms, learning management systems, meeting applications, communication tools and social media services.

Independent third-party services operate under their own terms, policies and technical requirements. Mathelots is not responsible for content, availability, privacy practices or service interruptions controlled solely by those third parties.

Service Disclaimers

Mathelots aims to provide accurate, high-quality educational content and reliable services. However, services may sometimes be interrupted, delayed or affected by maintenance, technical issues, internet conditions, third-party systems or events outside reasonable control.

To the extent permitted by applicable law, services and website content are provided without guarantees that they will always be uninterrupted, error-free, available on every device or suitable for every learner.

Educational content is intended for learning and training. It should not be treated as a guarantee of admission, selection, examination success, competition results or professional advice.

Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Mathelots will not be responsible for indirect, incidental, special or consequential losses resulting from use of or inability to use the website or services.

Mathelots will not be responsible for losses resulting from:

• Incorrect information provided by a learner, parent or user.
• Shared or compromised account credentials.
• Failure to meet program prerequisites or participate adequately.
• Device, internet, software or third-party platform failures outside Mathelots’ reasonable control.
• Decisions made in reliance on expected examination, competition or academic outcomes.
• Unauthorised copying, sharing or misuse of program material by another user.

Suspension and Termination

Mathelots may restrict, suspend or terminate access where a user:

• Materially violates these Terms or another applicable policy.
• Shares paid access or protected educational materials.
• Engages in harassment, fraud, system misuse or unlawful conduct.
• Fails to pay an amount due under an agreed payment plan.
• Creates a security, legal or operational risk for Mathelots or other users.

Where reasonable, Mathelots may provide notice and an opportunity to resolve the issue. Immediate action may be taken where necessary to protect learners, staff, intellectual property, systems or legal interests.

Events Outside Reasonable Control

Mathelots will not be responsible for delay or failure caused by events outside its reasonable control, including natural disasters, governmental actions, public emergencies, internet failures, power outages, cyber incidents, labour disruptions, platform outages or illness affecting an instructor.

Where possible, Mathelots may reschedule affected sessions, provide alternative delivery arrangements, substitute an instructor or extend access.

Changes to Services and Terms

Mathelots may update these Terms to reflect changes in services, technology, operating practices or legal requirements.

Updated Terms will be published on this page with a revised effective date. Continued use of Mathelots services after an update means that the updated Terms will apply from their effective date.

Material changes affecting an active paid program will not remove rights already provided to an enrolled learner unless required by law, security or circumstances outside reasonable control.

General Provisions

Entire Agreement

These Terms, together with the applicable program description, invoice, enrollment conditions and referenced policies, constitute the agreement concerning the relevant service.

Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

A delay or failure by Mathelots to enforce a provision does not waive the right to enforce that provision later.

Assignment

You may not transfer your rights or obligations under these Terms without written permission. Mathelots may transfer its rights and obligations as part of a lawful business restructuring or transfer.

Governing Law and Disputes

These Terms will be governed by the laws applicable to the legal entity operating Mathelots, without limiting any mandatory consumer rights available under applicable law.

Before starting formal proceedings, you agree to contact Mathelots and provide reasonable details of the dispute so that both parties may attempt to resolve the matter in good faith.