Privacy Policy

Who We Are

Mathelots Global Pte. Ltd. operates the Mathelots website and learning services. In this Privacy Policy, “Mathelots”, “we”, “us” and “our” refer to Mathelots Global Pte. Ltd.

This Privacy Policy explains our personal data practices in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable Singapore laws and regulations.

Personal Data We Collect

The personal data we collect depends on how you interact with Mathelots and the services you use.

• Identity information: learner name, parent or guardian name, age, date of birth, grade or year level and other registration details.
• Contact information: email address, telephone number, country, state or other location information submitted through our forms.
• Education information: school, academic level, programme interests, assignments, assessment responses, submitted work, progress and feedback.
• Account information: account identifiers, login information and account preferences.
• Payment and transaction information: programme purchased, payment status, billing information, invoices and transaction references.
• Communications: enquiries, emails, support requests and correspondence with Mathelots.
• Technical information: IP address, browser, device information, website activity, security logs and cookie or similar technology information.

How We Use Personal Data

We collect, use and disclose personal data for purposes reasonably connected with providing, operating, supporting and improving Mathelots services.

• To process enquiries, registrations and enrollments.
• To create and manage learner accounts.
• To provide classes, assessments, assignments, educational resources, mentorship and feedback.
• To communicate class schedules, programme information, account notices and service updates.
• To process payments and maintain appropriate transaction and accounting records.
• To provide learner and customer support.
• To maintain security, prevent misuse and investigate technical or operational issues.
• To understand and improve our website, programmes and learning experience.
• To comply with applicable legal and regulatory obligations.

Consent and Withdrawal

Where consent is required, we will inform you of the purposes for which personal data is being collected, used or disclosed and obtain consent as required by applicable law.

You may withdraw consent for the continued collection, use or disclosure of your personal data by contacting Mathelots. We may explain any reasonable consequences of withdrawal, including where we may no longer be able to provide a particular service.

Withdrawal of consent does not affect collection, use or disclosure that is permitted or required by law.

How We Disclose Personal Data

We may disclose personal data to third parties where reasonably necessary to provide, support and operate Mathelots services.

• Technology and hosting providers supporting our website, accounts and digital services.
• Learning platforms and service providers used for classes, assignments, communication or educational delivery.
• Payment providers processing payments and related transactions.
• Instructors and mentors where learner information is necessary to provide classes, assessment, feedback or support.
• Professional advisers and service providers assisting with legal, accounting, security, technical or operational matters.
• Authorities where disclosure is required or permitted by law.

Sale of Personal Data

Mathelots does not sell personal data as part of its business model. We may engage service providers to process personal data on our behalf where reasonably necessary to provide or operate our services.

Children and Minors

Where a student is below the age of 18 years, consent may be obtained from a parent or legal guardian where required by applicable laws.

Parents and guardians are encouraged to supervise minors when using our services and online learning platforms.

Payments and Transactions

Payments may be processed through third-party payment providers. Mathelots does not generally receive or store complete payment-card details.

We may retain payment status, transaction references, invoices, purchased programme information and related records for enrollment, accounting, support, dispute management and legal purposes.

Cookies and Website Information

Mathelots may use cookies and similar technologies for website functionality, account access, security, preferences, analytics and performance.

You may manage certain cookies through your browser or any cookie controls made available on the website. Disabling essential cookies may affect website functionality.

Accuracy, Security and Retention

We take reasonable steps to ensure that personal data used for decisions affecting individuals or disclosed to other organisations is accurate and complete.

We implement reasonable administrative, organisational and technical safeguards intended to protect personal data from unauthorised access, collection, use, disclosure, alteration, loss or similar risks.

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business or legal requirements. When it is no longer required, we take reasonable steps to delete, anonymise or otherwise dispose of it securely.

Overseas Transfers and Data Breaches

Mathelots may use service providers located outside Singapore. Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the recipient provides an appropriate standard of protection.

If a personal data breach occurs, Mathelots will assess the incident and take appropriate steps. Where notification is required under applicable law, the relevant authorities and affected individuals will be notified as required.

Marketing Communications

Where consent has been obtained, we may send information regarding:

• Educational programmes.
• Events and webinars.
• University admissions services.
• Career development opportunities.
• Other services offered by Mathelots.

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.

Access, Correction and Privacy Requests

Subject to applicable law and any permitted exceptions, you may request access to personal data held by Mathelots and information about how it has been used or disclosed.

You may also request correction of inaccurate or incomplete personal data held by us.

Privacy requests should be submitted using the contact details below. We may take reasonable steps to verify your identity or your authority to act for a learner before processing a request.

Changes to This Privacy Policy

Mathelots may update this Privacy Policy from time to time to reflect changes in our services, technology, operations or legal obligations.

The updated version will be published on this page with a revised effective date. Where required, we will provide additional notice or obtain consent for material changes affecting the use of personal data.