Privacy Policy

Introduction

Mathelots respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies when you visit our website, submit an enquiry, register for a program, communicate with our team or use services made available through Mathelots.

In this policy, “Mathelots,” “we,” “us” and “our” refer to the Mathelots learning platform. “You” and “your” refer to website visitors, learners, parents, guardians, educators and other individuals interacting with our services.

Information We Collect

The information we collect depends on how you interact with Mathelots and which services you use.

Information You Provide

• Identity information: name, learner name, parent or guardian name and date of birth or age range where relevant.
• Contact information: email address, telephone number, country and other information provided through an enquiry or registration form.
• Learning information: academic level, mathematical experience, program interests, assessment responses, assignments, progress and feedback.
• Account information: login credentials and account preferences where account functionality is available.
• Communication information: messages, enquiries, support requests and other correspondence sent to Mathelots.
• Transaction information: program purchased, payment status, billing information and transaction references where payment functionality is available.

Information Collected Automatically

• Device type, browser, operating system and approximate location derived from an IP address.
• Pages viewed, links selected, referring pages and time spent using the website.
• Technical information used for website security, troubleshooting and performance improvement.
• Cookie and similar technology information, subject to your available consent choices.

How We Use Your Information

Mathelots may use personal information for the following purposes:

• To respond to enquiries and provide information about Mathelots programs.
• To process registrations, confirm enrollment and provide access to purchased or selected services.
• To deliver live classes, recorded lessons, assignments, worksheets, mentorship and learner support.
• To maintain learner accounts, track progress and improve the learning experience.
• To communicate program schedules, class updates, service notices and support information.
• To process transactions, maintain financial records and prevent fraudulent activity.
• To analyse website usage, resolve technical issues and improve website performance.
• To comply with applicable laws, enforce our terms and protect the rights and safety of learners, Mathelots and others.
• To send promotional communications where you have provided consent or where otherwise permitted by applicable law.

How We Share Information

Mathelots does not sell personal information. We may share limited information with trusted third parties where necessary to operate the website and deliver our services.

• Learning and technology providers: platforms used to host classes, videos, assignments, communications or learner accounts.
• Payment providers: organisations that securely process transactions and payment-related information.
• Professional service providers: providers assisting with hosting, analytics, technical support, legal, accounting or operational services.
• Mentors and instructors: relevant learner information required to deliver classes, feedback and mentorship.
• Legal or regulatory authorities: where disclosure is required by law or reasonably necessary to protect rights, safety or security.
• Business transfers: in connection with a merger, restructuring, acquisition or transfer of business assets, subject to appropriate safeguards.

Payments and Transactions

Where payment functionality is available, transactions may be processed by independent payment providers. Mathelots generally does not receive or store complete payment card details. The payment provider may collect and process payment information according to its own privacy policy and security standards.

We may retain transaction references, payment status, purchased program details and billing records where necessary for enrollment, support, accounting, dispute management and legal compliance.

Cookies and Similar Technologies

Cookies are small data files stored on your device. Mathelots may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage and improve performance.

Types of Cookies

• Essential cookies: required for basic website functionality, security and account access.
• Preference cookies: remember choices and settings.
• Analytics cookies: help us understand how visitors interact with the website.
• Marketing cookies: may be used to measure campaigns or provide relevant communications where consent is required and provided.

You may manage cookies through available website controls or your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

Mathelots retains personal information only for as long as reasonably necessary for the purposes described in this policy, including delivering services, maintaining records, resolving disputes, enforcing agreements and meeting legal obligations.

Retention periods may vary depending on the type of information, the learner’s relationship with Mathelots and applicable legal requirements. Information that is no longer required may be deleted, anonymised or securely archived.

Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

However, no website, online platform or electronic transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of account credentials and should contact Mathelots promptly if you suspect unauthorised account activity.

Children’s and Learners’ Privacy

Mathelots provides educational services that may be used by learners under the age of majority. Where required, enrollment and processing of a minor’s personal information should be completed or authorised by a parent or legal guardian.

Parents and guardians should review program requirements, supervise account use where appropriate and provide accurate information during enrollment. We do not knowingly collect personal information from children in violation of applicable law.

A parent or guardian who believes that a child has provided information without appropriate permission may contact us to request review or deletion, subject to applicable legal and record-keeping requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

To submit a privacy request, contact Mathelots through the Contact Us page. We may need to verify your identity or your authority to act for a learner before completing a request.

International Data Transfers

Mathelots serves learners internationally and may use service providers located in different countries. As a result, personal information may be processed outside your country of residence.

Where required, we take reasonable steps to ensure that international transfers are handled using appropriate contractual, organisational or legal safeguards.

Third-Party Websites and Platforms

The Mathelots website may contain links to third-party websites, video platforms, learning tools, payment services or social media pages. Mathelots does not control the privacy practices of independent third parties.

You should review the privacy policy of the relevant third party before submitting personal information or using its services.

Changes to This Privacy Policy

Mathelots may update this Privacy Policy to reflect changes in our services, technology, legal requirements or information practices.

The revised policy will be published on this page with an updated effective date. Where appropriate, we may also provide additional notice of significant changes.